Responsible Gaming

Mint Casino is committed to offering a safe and fair gaming environment. This page explains how we support responsible gambling, protect players under 18, and ensure your personal information is handled properly.

Gambling as Entertainment

Gambling should be a form of entertainment, not a way to make money or solve financial problems. If you find yourself chasing losses, gambling more than you can afford, or feeling stressed about your play, it may be time to take a step back. These are real warning signs, and help is available.

Tools to Stay in Control

You can manage your play using several built-in tools:

- Deposit limits: Set daily, weekly, or monthly caps on how much you deposit. Limits apply immediately. - Loss limits: Restrict how much you can lose over a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. Your account will be paused during this time. - Self-exclusion: Block your access to Mint Casino for at least six months. This also registers you with GAMSTOP, the UK’s national self-exclusion scheme, which prevents you from using other licensed gambling sites during your exclusion period.

Any decrease to a limit takes effect straight away. Increases require a 24-hour waiting period to give you time to reconsider.

Getting Help

Support is free, confidential, and available now. Contact the National Gambling Helpline by phone or online. You can also sign up for GAMSTOP directly if you want to exclude yourself from all UK-licensed gambling websites. Both services are run independently of Mint Casino.

Protecting Under-18s

You must be 18 or older to open an account. We verify age and identity during registration using official documents. If you share a device with children or young people, consider installing blocking software such as Net Nanny or Gamban to prevent underage access.

Account Rules

Only one account per person is allowed. You must provide accurate details when signing up. We carry out identity checks (known as KYC) before processing your first withdrawal to meet legal requirements and prevent fraud.

Bonuses come with terms: wagering requirements, eligible games, expiry dates, and maximum cashout limits. Trying to exploit bonus offers, such as creating multiple accounts or placing opposite bets, will result in those offers being voided.

Accounts inactive for 12 months may be classified as dormant. We will contact you before applying any dormancy fee, which only covers administrative costs.

Fair Play and Complaints

Collusion, use of bots, or fraudulent chargebacks breach our rules and may lead to account closure. If you have a complaint, contact our support team first. If you’re not satisfied with the outcome, you can escalate the matter to the Gambling Commission.

We may update these terms. If changes affect your rights significantly, we’ll notify you by email or via a message when you log in.

How We Use Your Data

We collect:, Identity and contact details to verify your account, Payment information to process deposits and withdrawals, Technical data (like IP address and device type) to detect fraud and improve site performance

We do not sell your data. It is shared only with payment processors, verification partners, and regulators where required by law.

We keep records for five years after account closure, as mandated by licensing rules.

You have the right to request a copy of your data, correct inaccuracies, ask for deletion (where legally permitted), or object to certain processing. To exercise these rights, email our data protection contact address.

Cookies and Security

Essential cookies keep the site working. Analytics cookies help us understand usage patterns. Marketing cookies show you relevant ads. You can switch these off in your browser settings.

All data sent between your device and our servers is encrypted. Access to your information is restricted to staff who need it for their role.

If you have concerns about how your data is used, get in touch using the contact details provided on our website.